Privacy Policy

We at Genie Technology Limited (together with our affiliates, “Genie”, “CoLoop”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website and service (collectively, “Services”).

1. Personal information we collect

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:

Personal Information You Provide:

We may collect Personal Information if you create an account to use our Services or communicate with us as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).

• User Content: When you use our Services, we may collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).

• Communication Information: If you communicate with us, we may collect your name, contact information, and the contents of any messages you send (“Communication Information”).

• Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.

Personal Information We Receive Automatically From Your Use of the Services:

When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions (“Technical Information”):

• Log Data: Information that your browser automatically sends whenever you use our website (“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.

• Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

• Device Information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.

• Cookies: We use cookies to operate and administer our Services, and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies or to reject all cookies. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.

• Analytics: We may use a variety of online analytics products that use cookies to help us analyse how users use our Services and enhance your experience when you use the Services.

2. How we use personal information

We may use Personal Information for the following purposes:

• To provide, administer, maintain and/or analyse the Services;

• To improve our Services and conduct research;

• To communicate with you;

• To develop new programs and services;

• To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks; and

• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-Identified Information. We may use personal information, such as your email address, in association with the use of our Services for internal analytics purposes. This allows us to improve the quality and functionality of our Services. These analytics are conducted in a manner that keeps your information secure. Any reporting or sharing of information will be done in an aggregated, non-identifiable form.

As noted above, we may use Content you provide us to improve our Services, this does not include the training of AI models using your Content.

3. Disclosure of personal information

In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting, cloud, platform, email communication, operational, scheduling, CRM, community, administration, email newsletter, web analytics, and/or other information technology services. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.

• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Genie Technology Limited. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

4. Your rights

Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

• Access your Personal Information.

• Delete your Personal Information.

• Correct or update your Personal Information.

• Transfer your Personal Information elsewhere.

• Withdraw your consent to the processing of your Personal Information where we rely on consent as the legal basis for processing.

• Object to or restrict the processing of your Personal Information where we rely on legitimate interests as the legal basis for processing.

You can exercise these rights by sending your request to security@coloop.ai.

5. Children

Our Service is not directed to children who are under the age of 13. Genie Technology Limited. does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Genie Technology Limited. through the Service please email us at security@coloop.ai. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services.

6. Links to other websites

The Service may contain links to other websites not operated or controlled by Genie Technology Limited, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

7. Security and Retention

We implement commercially reasonable technical, administrative, and organisational measures to protect Personal Information both online and offline from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.

We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, our purpose for processing the information, and any legal requirements.

We may also anonymise or de-identify your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, as described above, in which case we may use this information indefinitely without further notice to you.

8. International users

By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States, United Kingdom, and/or European Union.

For EEA, UK or Swiss users:

Legal Basis for Processing. Our legal bases for processing your Personal Information include:

• Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.

• Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services. This may include the processing of Account Information, Content, Social Information, and Technical Information.

• Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

• Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

EEA and UK Representative. Should you need to contact us regarding matters related to Personal Information processing, you can reach us at our company headquarters, Genie Technology Limited, 85 Great Portland Street, London, W1W 7LT.

If you feel we have not adequately addressed an issue, you have the right to lodge a complaint with your local supervisory authority.

Data Transfers. Where required, Genie Technology Limited. will use appropriate safeguards for transferring Personal Information outside of the EEA, Switzerland, and the UK. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

Data Controller. For the purposes of the UK and EU General Data Protection Act 2018, our data controller is Genie Technology Limited at 85 Great Portland Street, London, W1W 7LT, United Kingdom.

9. Cookie Policy

This Cookie Policy explains how Genie Technology Limited uses cookies and similar technologies to recognise you when you visit our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Services to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties.

The specific types of first and third-party cookies served through our Services and the purposes they perform are described below:

• Strictly Necessary Cookies: These cookies are strictly necessary to provide you with services available through our Services and to use some of its features, such as access to secure areas.

• Performance and Analytics Cookies: These cookies are used to monitor and enhance the performance and functionality of our Services but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser or upon visiting our website.

10. Changes to the privacy policy

We may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.

11. How to contact us

Please contact support or security@coloop.ai if you have any questions or concerns not already addressed in this Privacy Policy.